We are committed to providing high-quality services with transparency, fairness, and professionalism. We value feedback and are dedicated to addressing any concerns or grievances promptly and effectively.

1. Purpose

This Grievance Policy is designed to:

  • Ensure that users of our services have a clear process to raise concerns.

  • Provide a fair and consistent method for handling complaints.

  • Promote accountability and continuous improvement in our services.

2. Scope

This policy applies to all users of our services, including:

  • Job seekers

  • Employers and recruiters

  • Partners and affiliates

3. Types of Grievances Covered

You may file a grievance if you experience:

  • Unfair treatment or discrimination

  • Delays or lack of service response

  • Issues with resume, interview, or job application support

  • Miscommunication regarding service scope or pricing

  • Unethical or unprofessional behavior from staff

4. How to Submit a Grievance

You can submit your grievance via any of the following methods:

Please include:

  • Your full name

  • Service details (e.g., resume, job search assistance)

  • A brief description of the issue

  • Any supporting documents or screenshots (if applicable)

5. Response Timeline

We aim to resolve all grievances in a timely and efficient manner:

  • Acknowledgment: Within 2 business days

  • Initial Response: Within 5 business days

  • Full Resolution: Within 10-15 business days (depending on the complexity)

6. Escalation Process

If you are not satisfied with the resolution, you may escalate the matter to our Grievance Officer

Your concern will be reviewed independently to ensure fair treatment.

7. Confidentiality

All grievances will be handled with strict confidentiality. Your personal details will only be shared with those involved in the resolution process.

8. Commitment to Improvement

We take every grievance seriously and use it as an opportunity to improve our services. Your feedback helps us serve you better.